MyHealth Portal

Frequently Asked Questions

Q:  How long do my results take so I can view them on the Portal?

A:  Between 2-7 days depending on the type of lab being done.

Q:  I clicked on my results for my lab and I don’t see any results?

A:  Your results may not be available if resulted by a different laboratory such as LabCorp or Sonora Quest.

Q:  Where is my lab work on this portal?

A:  When you first open your portal click on the Health Records tab then click on the Results tab on the right hand side of the screen.

Q:  I want to sign up my son/daughter on the health portal?

A:  As of right now we are not doing health portal for anyone under the age of 18. Guardians/Parents still need to go to Medical Records to sign a release.

Q:  Since my husband/wife and I have the same email can we both have a portal?

A:  Yes you can but you have two options. If you want a health portal together you will need a HealthCare Power of Attorney on file with Medical Records. If you want to have separate portal you will need to call 928-348-4090 to have them set up manually.

Q:  When is someone available to help me with the MyHealth Patient Portal?

A: Available Monday-Friday 8am-4:30pm or by email at portalinfo@mtgraham.org.

Q:  I have a lot of mistakes in my health record. How do I go about in having them corrected?

A:  We have a form within Medical Records that will need to be completed.  You will be notified when results are finalized.